REFUND POLICY

The following refund policy forms part of the agreement you will be presented with prior to your enrolment being formalised with VIA.

Enrolment fees are non refundable.
Overseas Student Health Cover and materials fees become non-refundable once your course or package of courses has commenced.
“package” means a sequence of one or more courses specified in the letter of offer. To avoid doubt where there is only one course, package means that course.

Cancellation/withdrawal prior to scheduled course or package commencement date (student default)


Event	Refund
Student requests in writing to cancel enrolment more than 28 days prior to course or package commencement date. If student requests and receives a deferral of commencement date(s), this does not extend the refund claim period in any way.	75% of total tuition fees paid in advance for each and every course in package less $300 administration fee.
Student requests in writing to cancel enrolment between 1 to 28 days prior to course or package commencement date. If student requests and receives a deferral of commencement date(s) this does not extend the refund claim period in any way.	50% of total tuition fees in advance for each and every course in package less $300 administration fee.
Student requests in writing to cancel enrolment prior to course or package commencement date due to student visa application refusal.	Full refund of fees paid in advance less $500 or 5% fees paid (whichever is lesser).

Withdrawal on or after scheduled course or package commencement date (student default)


Event	Refund
Student requests in writing to withdraw from the course or package on or after the course or package commencement date.	No refund of any fees paid in advance.
Student requests in writing to withdraw from the course or package after commencing the course or package due to student visa application refusal.	Refund of unspent tuition fees less $300 administration fee. Calculation of unspent fees is in accordance with the Education Services for Overseas Students (Calculation of Refund) Specification 2014
Student does not start the course on the agreed course or package commencement date and has not previously withdrawn	No refunds of any fees paid in advance
Student requests in writing to withdraw from the course or package due to his/her student visa cancellation for breaching visa condition.	No refunds of any fees paid in advance
Termination of enrolment by VIA EDUCATION due to student’s misbehaviour, non-payment of fees, breach of student written agreement terms and conditions, breach of VIA EDUCATION policies and procedures, breach of student visa conditions.	No refunds of any fees paid in advance

When VIA is unable to deliver the course (provider default)


Event	Refund
In the unlikely event that VIA EDUCATION is unable to deliver your courses listed in your offer.	Refund of unspent tuition fees or alternatively and upon your agreement you will be placed in a suitable alternative course. Calculation of unspent tuition fees is in accordance with the Education Services for Overseas Students (Calculation of Refund) Specification 2014
In the unlikely event VIA EDUCATION is unable to provide a refund, or place you in an alternative course.	The Australian Government’s Tuition Protection Service (TPS) will either find a suitable alternative placement for your course or refund the unspent tuition fees. Calculation of unspent tuition fees is in accordance with the Education Services for Overseas Students (Calculation of Refund) Specification 2014. Role of TPS The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.

Process for claiming refund

Requests for refunds must be made in writing on the Application for Refund form (available from VIA’s Reception Desk) to the CEO at Level 5, 565 George St, Sydney NSW 2000 and should include any evidence in support of the application.
All refund applications must be completed and signed by the student. VIA will verify student’s signatures on refund application with the signatures on identity documents provided during enrolment.
Refunds in case of provider default will be provided within 14 days and refunds (if any) in case of student default will be provided within 4 weeks.
If the refund request is approved any refunded amount will be made to student or the person authorised by the student in refund application.

Appeals

Students have the right to appeal any decision made by the VIA. Please refer to the Complaints and Appeals Policy.
This written agreement, and the right to make complaints and seek appeals of decisions and actions under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.