Student Support

VIA Education provides a range of support services to ensure your time with us is as enjoyable and rewarding as possible.

Orientation Session

On your first day you’ll be guided through an orientation session. This session will explain all you need to know about VIA Education. It is essential you attend orientation to receive important information and forms.

Counselling

Is there something we can help you with? We can support you with a range of information and counselling on a wide range of issues, including:

  • Accommodation and homestay
  • Academic progress and further study opportunities
  • Meeting your visa requirements relating to course progress and attendance
  • Finding legal, health and medical services
  • External counselling services for mediation and mental health issues

Please see our reception staff to book an appointment with a student support person.

English and Academic Support

If you are finding your studies too difficult or are struggling with English in the classroom it is important to let us know as soon as possible so that we can help you. Make an appointment at Reception to speak with our student support staff about the options that may be available to you.

It may be possible to defer your studies to do an intensive English course, to re-attempt an assessment that you didn’t successfully complete, or re-enrol in classes that you may have struggled in.

If you have any special needs that will help during your time with us please let us know after your orientation session. Alternatively, please speak with our student support staff by making an appointment at Reception.

Healthcare providers

If you are on a student visa you must hold an approved Overseas Student Health Cover (OSHC) policy for the full duration of your stay in Australia. This will cover many types of medical services you may require while in Australia.

In Australia you will usually visit a General Practitioner (GP) for most types of non-life-threatening medical conditions. GPs are a type of Doctor and may be found in medical centres across Sydney. Some medical centres offer 24-hour support.

In emergency situations you should go directly to a hospital for assessment and treatment.

Other support providers

The following are not affiliated with VIA Education but may be useful to know while you are completing your studies.

Emergencies

In the event of an emergency call 000 (zero-zero-zero) from any telephone. This emergency line will put you through to Police, the Fire Brigade or the Ambulance service.

Lifeline

Lifeline provides crisis support, suicide prevention and mental health support services across Australia. These can include stresses from work, family or society and physical and mental wellbeing. Call 13 11 14 for Lifeline.

Legal

Legal Aid NSW provides free legal advice via the Law Access NSW help line on 1300 888 529.

Workplace

For information about pay and work conditions for international students see www.fairwork.gov.au/employment/international-students/pages/default.aspx.

If you believe you are not being treated fairly by your employer you can contact the workplace ombudsman for help, via www.fairwork.gov.au or by calling the Fair Work Ombudsman Help Line on 13 13 94.